Shipping Policy
Shipping Policy
- Processing/production time: Order verification, tailoring, quality check and packaging takes between 12-24 hours, excluding weekends to process. From there consignments are then sent out to our couriers to be picked up the following day. Please note, during sale periods or state lockdown this may take slightly longer.
- Shipping time (15-20 Business Days): This refers to the time it takes for items to be shipped from our warehouse to all destinations depending on location. As for international deliveries, this usually takes about 10+ business days via regular Air Postage. Orders placed on weekends or holidays will be processed on the next business day
- Note that this option by default provides the driver with the authority to leave parcels at your delivery address if no one is around to receive them.
- All customers will receive a tracking number within the first 8 days of their order (this will be after production is completed and the order is on its way to you).
- Please keep in mind we produce your order after payment and these order are custom build to order.
- If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
- If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
- Sales tax has already been applied to the price of the goods as displayed on the website.
- Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Detail Store encourage you to be aware of these potential costs before placing an order with us.
- Our warehouse operates on Monday - Friday during standard business hours, except during public holidays and national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. Please note, during periods of state lockdown there may be delays.
- If you have any questions regarding an order you placed or if you have questions prior to ordering, please email us
Our customer support is available 24h per day.Average answer time: 2h